At the forefront of the development of funeral planning since it’s foundation in 1984
The company was initially formed by a highly regarded family of funeral directors in Croydon, South London, to satisfy the demand of the community its family had served since 1875. It has since been shaped to support the growing numbers of independent funeral directors who wanted to offer a funeral plan specific to their own communities and requirements.
Golden Leaves has been at the forefront of the development of funeral planning since its foundation in 1984.
Golden Leaves is a founding member of the NAPFP (The National Association for Pre-paid Funeral Plans) and has played a major role in the development of FPA (The Funeral Planning Authority). The FPA provides an extensive level of financial monitoring for all registered funeral plan providers, to ensure there are sufficient funds in the trust to cover the services of every funeral plan we hold with our customers.
Golden Leaves’ Chairman, Steve Rowland, sat on the board of the NAPFP as chairman from 2000 to 2003, served as committee member on the Joint Steering Group in the development of the FPA and then served as a director of the FPA.
Now, Golden Leaves Pre-paid Funeral Plans are offered by a network of funeral directors across the UK, and also into Europe, serving the expatriate communities that live there. Golden Leaves is the only funeral planning company to provide a repatriation plan, in conjunction with Rowland Brothers International, to British expatriates living abroad and foreign expatriates living in the UK.
About our affiliations
Golden Leaves are founding members of The National Association for Pre-paid Funeral Plans (NAPFP) and The Funeral Planning Authority (FPA).
The National Association for Pre-paid Funeral Plans was established in 1993 by funeral plan companies related to the National Association of Funeral Directors. The Association represents the majority of funeral plan companies in the UK, comprising the majority of all plan holders.
The National Association for Pre-paid Funeral Plans was instrumental in establishing the Funeral Planning Authority and since January 2002, all members of the Association are required to register with the Funeral Planning Authority.
Golden Leaves is a registered provider with The Funeral Planning Authority which exists to help protect consumers’ interests across the spectrum of the Funeral Planning sector within the UK. The FPA are staunchly independent and impartial in all our dealings on behalf of consumers. The FPA is a company limited by guarantee, whose shareholders are the Funeral Planning Council and the National Association for Pre-Paid Funeral Plans and both of these organisations are effectively trade associations of companies heavily involved in the UK Funeral Planning sector.
Resolving complaints and disputes
By its Rules, the FPA has introduced a conciliation service in an endeavour to resolve any complaint or dispute which arises between a Registered Provider and a customer, another Registered Provider or a third party.
Call us on FREE 0800 85 44 48 (UK) 8000 98 309 (SPAIN) or +44 208 684 34 64 if calling from anywhere else outside the UK